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ABOUT US
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QUALITY POLICY

Shun Hing Electric Service Centre Ltd. (SHESC) provides repair and maintenance services for products sold by Shun Hing Group sales companies. We also handle installation of selected electrical/ electronic products and equipment.

 

With the leading from our strategic leadership direction, we are committed to providing quality service to our customers in a friendly, efficient, timely, and effective manner, in order to sustain long-term customer relationship and upkeep our competitive edge.

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We believe that this could be achieved by our quality-committed and responsible employees, with sense of urgency and helpfulness, through the following:

  • Listening to customer’s opinions
  • Follow up customer’s needs and expectations
  • Appropriate training, communication & development of employees
  • Fostering the spirit of continuous improvement
  • Promotion of team work and knowledge sharing
  • Implementation of total quality management

 

Customers are the most important asset in our business. Our objective is to continuously improve our quality of service to achieve 100% customer satisfaction.

 

Besides, we are committed to implement an Environmental Management System in accordance with ISO14001 standard through the following environmental conservation principles:

  • To comply with all applicable environmental legislations and other regulations.
  • To review the environmental objectives on a regular basis and to strive for continual improvement in the environmental management system.

  • To prevent pollution and minimize waste production through the acts of “reducing”, “reusing”, “recycling” and “replacing”.

  • To enhance environmental awareness among staff through the provision of appropriate training.