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ABOUT US
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SERVICE PLEDGE

Shun Hing Electric Service Centre had launched “Service Pledge” since 1995, and pledged to provide quality value-added service for customers to gain customer’s trust and satisfaction.

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RESPONSE TO INCOMING TELEPHONE CALLS
  • Repair Service Hotline and Consumable/ Accessories Sales Hotline
  • Answered by designated professional staff to provide one-stop service through the support of advanced telephone and computer systems.

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ON-SITE REPAIE SERVICE
  • Efficient and Reliable Service

On-site repair service is provided by professional technicians, with the aim of completing the repair service in the first visit.

  • Punctuality

Provide on-site repair service appointment on time.

In case of special circumstances, Customer will be promptly contacted to make alternative arrangement.

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WORKSHOP SERVICE
  • Comprehensive Service

Comprehensive and thorough inspection/ repair/ overhaul services provided in self-owned workshop and equipped by advanced equipment and instruments.

  • Collection and Delivery

Collect and deliver products in according appointment time.

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COUNTER SERVICE
  • Service Counter for Repair Service and Sales Counter of Consumables/ Accessories

Provide efficient and reliable service.

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HANDLE CUSTOMER'S FEEDBACK
  • Handle customer’s feedback by independent department in order to respond customers promptly and appropriately.
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RELIABLE SERVICE
  • Professional Technicians

Competent and professional technicians who are equipped with all-round product knowledge and experience serve customers with passion and helpfulness.

  •  Spare Parts

Use genuine spare parts from the original manufacturers.

  •  Maintenance Scheme

Ensure customer’s products are under comprehensive maintenance services.

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QUALITY ASSURANCE
  • Quality Management System

Quality Management System is compliant to the latest ISO 9001 international standard.

  •  Environmental Management System

Environmental Management System is compliant to the latest ISO 14001 international standard.